EDUCATION & CERTIFICATIONS
Certifications & Continued Learning
- CompTIA Network+ (N10-009) | In Progress
- Microsoft Certified: Azure Fundamentals (AZ-900) | Queued 2024
- Microsoft Certified: Azure Administrator Associate (AZ-104) | Queued 2024
Postgrad Certificate, Cloud Computing
University of Texas Austin, McCombs School of Business | Mar 2024
Computer Engineering Coursework (Cisco Track)
Seminole State College of Florida | 2012–2013
B.S. in Management Information Systems
University of Central Florida | 2002
TECHNICAL SKILLS
Systems Administration
Windows Server, Azure, M365, VMware, Hyper-V, Active Directory, Group Policy, Exchange, System Imaging
Networking & Security
TCP/IP, DNS, DHCP, VPN, Firewalls (SonicWall), Network Security, Wireless Networking
Support & Tools
IT Support (VIP & Remote), Technical Documentation, Helpdesk Ticketing Systems, Remote Access Tools
EXPERIENCE
Independent Web Developer & AI Specialist | Projects
Nov 2024 – Present | Greenville, SC
- Designing and deploying full-stack, serverless web applications with a focus on AI integration and modern development practices.
- Managing complete project lifecycles using Git/GitHub for version control and deploying on Netlify for continuous integration and delivery.
- Key projects include AI-powered tools and ecommerce sites, leveraging APIs and building responsive, user-centric interfaces.
Technical Account Manager | Tech Keys (MSP)
Dec 2022 – Nov 2024 | Remote – Howell Township, NJ
- Managed MSP client relationships across healthcare, legal, and REIT industries
- Led onboarding, lifecycle planning, and compliance initiatives (SOC2, Azure security)
- Standardized internal documentation and compliance matrices to streamline audits
IT Lead Service Operations | Datum Technologies → AVIT, LLC (MSP)
Jul 2015 – Feb 2021 | Hybrid Remote – Orlando, FL
- Supervised Tier 1/2 IT support team serving multi-unit restaurants and corporate offices
- Oversaw ticket escalation, documentation, and dispatch coordination
- Maintained service continuity through company merger and rebranding initiatives
Technical Support Engineer | TruTechnology (MSP)
Jun 2014 – Jul 2015 | Onsite – Orlando, FL
- Supported networks, firewalls, servers, and VPNs for healthcare clients
- Administered Active Directory, Exchange, backups, and PC imaging services
RECENT PROJECTS
- AI Department – Developed a brand and website for an agency specializing in AI integration, offering services like AI-driven content creation, chatbot development, and marketing automation.
- Art of Paint & Floors – Developed a portfolio and lead-generation website for a local painting contractor.
- Burn Armor – Affiliate ecommerce store built with React + Netlify
- ShaneOehling.com - see more projects here